Renaissance: Journal of Indonesian Culture, Society and Communication Renaissance: Journal of Indonesian Culture, Society and Communication 3164-6964 Media Digital Publikasi Indonesia the-effect-of-service-quality-hr-competence-and-service-accessibility-on-patient-satisfaction-at-urangagung-health-center 10.58905/renaissance.v1i1.673 The Effect of Service Quality, HR Competence and Service Accessibility on Patient Satisfaction at Urangagung Health Center Kusrini Etik Dwi 1 Rahmawati Imelda Dian 1 Master of Management Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, Indonesia 19 05 2026 1 1 1 13 © 2026 Media Digital Publikasi Indonesia 2026 This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License.

This study aims to examine the effect of service quality, competence of human resources (HR), and service accessibility on patient satisfaction at community health centers. The method used in this research is quantitative, by combining literature review and empirical data on patient services obtained based on the results of filling out questionnaires. In this study, the total sample size was 143 outpatients, and accidental sampling was used as the sampling technique. The data analysis approach used in this study uses Partial Least Square (PLS) through the utilization of SmartPLS version 3 software. that Patient satisfaction is determined by excellent service quality, competent human resources and ease of accessibility which we present using a Likert scale assessment. Increasing 3 variables is proven to increase patient satisfaction in health care institutions at all levels.

 Accessibility Quality of service patient satisfaction Human Resources service patient satisfaction quality accessibility health Full Text & Preserved Archival Statement

This study aims to examine the effect of service quality, competence of human resources (HR), and service accessibility on patient satisfaction at community health centers. The method used in this research is quantitative, by combining literature review and empirical data on patient services obtained based on the results of filling out questionnaires. In this study, the total sample size was 143 outpatients, and accidental sampling was used as the sampling technique. The data analysis approach used in this study uses Partial Least Square (PLS) through the utilization of SmartPLS version 3 software. that Patient satisfaction is determined by excellent service quality, competent human resources and ease of accessibility which we present using a Likert scale assessment. Increasing 3 variables is proven to increase patient satisfaction in health care institutions at all levels.

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